Shipping policy

Storemasta Freight Options 
Standard Freight - Delivery Only 
Tailgate Freight - Delivery and Unloading 
Premium Freight - Delivery, Unloading, Installation and Packaging Removal  
  

Dispatch For In Stock Items
Next day dispatch for orders placed before 8am Monday to Friday.

Approximate Delivery Times

TAS: 2 days
VIC: 2 days
NSW: 4 days
SA: 4 days 
QLD: 5 days
WA: 1 week

Please note that all delivery guidelines are based on in stock items and not those requested for manufacture. 

Order Tracking
Once you place an order with Storemasta, we’ll email you a confirmation that it’s being processed. When your item has been picked up by the carrier, you’ll receive another email confirming the dispatch. This email contains your unique tracking ID which you’ll be able to use to track your order.  

Depending on the carrier, further communication by email or SMS will update you about the delivery status. 

Exchange Policy 
Exchange or cancellation prior to dispatch is requested within 24 hours of placing your order. If you choose to exchange your item, no restocking fee will be charged.

Returns or Refunds
There is a 10% restocking fee for a return/refund of Storemasta products across all ranges.

Change of Mind 
Storemasta offers the convenience of a 14-day change of mind.

Acceptance of Goods

CHECK BEFORE YOU SIGN!
Signing the Proof of Delivery (POD) = Acceptance of Goods.

If the item is damaged and you sign the POD, this will be considered acceptance of the goods in their delivered condition.

Always inspect your order carefully before signing.