Delivering leading DG equipment to your door

Providing a seamless experience is all part of the Storemasta service. For our shipping and delivery details, please refer to the below general information. Please also check your inbox for any correspondence from our team regarding product manufacture, dispatch or delivery for more precise details.

Storemasta Freight Options 
  • Standard Freight - Delivery Only 
  • Tailgate Freight - Delivery and Unloading 
  • Premium Freight - Delivery, Unloading, Installation and Packaging Removal  

  

Dispatch For In Stock Items

Next day dispatch for orders placed before 8am Monday to Friday.

Approximate Delivery Times
  • VIC: 2 days 
  • NSW: 4 days 
  • SA: 4 days  
  • QLD: 5 days
  • WA: 1 week 

Please note that all delivery guidelines are based on in stock items and not those requested for manufacture. 

Order Tracking

Once you place an order with Storemasta, we’ll email you a confirmation that it’s being processed. When your item has been picked up by the carrier, you’ll receive another email confirming the dispatch. This email contains your unique tracking ID which you’ll be able to use to track your order.  

Depending on the carrier, further communication by email or SMS iwill update you about the delivery status. 

Exchange Policy 

Exchange or cancellation prior to dispatch is requested within 24 hours of placing your order. If you choose to exchange your item, no restocking fee will be charged.

Returns or Refunds

There is a 10% restocking fee for a return/refund of Storemasta products across all ranges.

Change of Mind 

Storemasta offers the convenience of a 14-day change of mind.

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