FAQs
Get the answer with frequently asked questions
Ordering and delivery
Simplifying your customer experience
Are there any special installation requirements?
Depending on the product, there may be special installation requirements. However, our expert Dangerous Goods Storage Consultants have the experience and compliance knowledge to guide you through the site prepration, delivery and installation process. For further information on product installations and maintenance, please see our Knowledge Centre.
Do I need a forklift onsite?
Yes, most our items arrive on a pallet and a forklift is required for unloading. If you do not have a forklift onsite, please contact Storemasta for a tailgate delivery price.
Do Storemasta's product come with warranty?
Yes, Storemasta provides a 10 year manufacturer's warranty for most dangerous goods storage products. View our Warranty conditions on the Terms of Service page.
Do Storemasta's products come with warranty?
Yes, Storemasta provides a 10 year manufacturer's warranty for most dangerous goods storage products. View our Warranty conditions on the Terms of Service page.
Do Storemasta ship internationally?
Yes, we do ship internationally. Storemasta regularly ships across Australia, New Zealand, Asia, the US and Europe. However, we can ship our products anywhere around the world. Please enquire for further information 1300 132 223.
Does Storemasta provide certificate of conformity?
Yes, upon request Storemasta can provide a certificate of conformity for your purchase.
Please email enquiries@storemasta.com.au with your serial number (can be found inside your cabinet) to request your certificate.
Does Storemasta provide exchange or refunds?
Depending on the situation an exchange or refund may be necessary. To arrange this, please email enquiries@storemasta.com.au
Does Storemasta provide spare parts?
Yes, Storemasta can provide spare parts if necessary, such as extra shelving, keys, handle kits and spill trays.
To ensure maintaining or customising your cabinet is quick and easy, you can find all of our quality Australian-made spare parts online.
How can I track my order?
Most orders are shipped with either TNT or Mainfreight.
Once your order is dispatched you will receive a tracking number which can be tracked on the following links:
https://www.mainfreight.com/track
https://www.tnt.com/express/en_au/site/shipping-tools/tracking.html
How long does it usually take to receive a product?
All indoor dangerous goods storage cabinets, gas cylinder stores and bunding are stocked in capital cities for next day dispatch. Large outdoor dangerous goods stores are made to order in 3-4 weeks.
What are Storemasta's payment terms?
Payment in full prior to dispatch is required for all non-account customers. For first-time customers cash payment is required, alternatively we can process a credit application on your behalf. A 30% deposit is required upon order placement for all orders exceeding $30,000.00 + GST. See all terms of sale here.
What happens if my product arrives late or is damaged?
One the rare occasion that your delivery is delayed or damaged, please send your enquiry to enquiries@storemasta.com.au for urgent attention.
What is Storemasta's return policy?
As part of our commitment to quality we provide a warranty on all Storemasta products, provided that they have been used at all times, in the correct manner. If an item has been incorrectly supplied, received damaged or is faulty, simply follow the Returns Procedures detailed below.
Storemasta will arrange collection of the item(s) free of charge. Contact the Storemasta team on 1300 135 223 or support@storemasta.com.au and we will issue you with a Goods Return Form, explain the next steps and discuss the easiest and most convenient way for us to collect the product.
Upon receipt of the item(s) we will inspect the product and if it is proved to be faulty or incorrectly supplied we will refund you for the full value within 30 days.
What methods of payment do Storemata accept?
We accept credit card payments, EFT and we also provide trading accounts. There is a 1.77% surcharge for credit card payments.
Where do Storemasta stock product?
Storemasta stock product in every Australian capital city and in New Zealand. However, you can purchase direct from Storemasta and have your product delivered across Australia or the globe.
Where is Storemasta located?
Our head office and manufacturing facility is based in Burnie, Tasmania. However, we stock product nationally, with solutions shipped across Australia and the globe.
Storing dangerous goods
Ensuring safety and compliance
What should aerosol cans be stored in?
Aerosol cans must be stored in a compliant aerosol cage that is separated from heat, direct sunlight, ignition sources and incompatible substances. Storemasta manufactures aerosol cages that control the risks associated with these Class 2 gases.
Do I need a flammable liquid storage cabinet?
If you’re storing any Class 3 Flammable Liquids, you’ll need a safety cabinet that's been specifically designed and built to safely store your flammable liquids. Storemasta cabinets have been manufactured to meet the requirements of the Australian Standard AS 1940. See this article for more information.
It’s quite common for workplaces to hold at least a small amount of flammable liquids on site. Even if these flammable liquids are stored in small quantities, they can easily ignite and cause significant damage. However, AS 1940 states that a cabinet is not required if the quantity of flammable liquids is classified as “minor storage.” This article will help you learn more about indoor flammable liquids storage.
Do Storemasta's products come with locks?
All Storemasta indoor dangerous goods storage cabinets and PPE cabinets are fitted with a key-lockable L-handle.
Storemasta relocatable outdoor dangerous goods stores are fitted with ISO-locking bars that can be padlocked. These dangerous goods stores are not supplied with padlocks.
Storemasta gas cylinder stores are fitted with padbolts that can be padlocked. However, we don't provide the padlocks.
How and where should i store flammable liquids?
AS 1940 outlines a range of compliant storage solutions for flammable liquids. Due to their safe and practical design most organisations use:
- Safety cabinets for indoor flammable liquid storage.
- Relocatable, detached stores for outdoor flammable liquid storage.
The storage requirements for flammable liquids depend on whether they will be stored indoors or outdoors.
Segregation of flammable liquids from other classes of chemicals -including corrosive substances is vital for safe storage. Read the blog for comprehensive information on storing flammable liquids, and get our free guide to chemical segregation here.
How do I store gas cylinders?
Depending on the contents of the gas cylinder, storage must be regulated carefully. All gas cylinders should be handled, transported and stored as if full, as there is almost always gas remaining at the bottom of every cylinder.
Hazardous gases must be stored in temperature-controlled and well ventilated spaces. Cylinders must remain upright, restrained and secured from unauthorised entry.
Storemasta manufacture a full range of gas cylinder storage. We also provide a selection of quality transportable gas bottle trolleys.
What are GHS classifications?
The Globally Harmonised System (GHS) is a globally-recognised system created by the UN for the classification and labelling of hazardous chemicals.
The GHS has been mandatory in Australia since the 1st of January 2017, for all newly produced or imported products. This means you must use GHS compliant labelling on primary and secondary packaging, and safety data sheets (SDS).
Read more about the GHS and actions you’re required to take here.
What are the 9 classes of dangerous goods?
The 9 classes of dangerous goods are:
- Class 1: Explosives
- Class 2: Gases
- Class 3: Flammable Liquids
- Class 4: Flammable Solids, Spontaneously Combustible Materials and Dangerous When Wet Materials
- Class 5: Oxidisers and Organic Peroxides
- Class 6: Toxic Materials and Infectious Substances
- Class 7: Radioactive Materials
- Class 8: Corrosive Substances
- Class 9: Miscellaneous Dangerous Goods
Read more about the dangerous goods classes in our popular blog.
What is a corrosive substance?
Corrosive substances are volatile substances that destroy body tissue as soon as they make contact with exposed skin, eyes, respiratory tract, making the safe storage of such substances crucial.
Common corrosives include hydrochloric acid, sulfuric acid, sodium hydroxide, potassium hydroxide, nitric acid, chromic acid, acetic acid and hydrofluoric acid; all of which can cause significant damage if mishandled or stored incorrectly. See our full range of Australian-made corrosive substance storage.
What is a flash point?
A flash point is the lowest temperature of a flammable liquid at which its vapours will ignite (if given an ignition source).
Flammable fuels will usually emit vapour as the temperature increases and they become more gaseous. The flash point is the point at which there will be sufficient vapour for the substance to ignite.
It’s important to become familiar with flash points to avoid costly and dangerous incidents. You should also ensure compliant storage of any flammable substances, as well as the identification and isolation of ignition sources.
What is included in a DG storage audit?
Our team can assist with all of your storage and handling enquiries. We do offer site visits if required.
These site visits include:
- An initial consultation.
- An on-site audit to identify any risks associated with your current dangerous goods storage and handling activity.
- A report developed by a Storemasta Dangerous Goods Adviser, outlining all risks and infringements.
- An implementation plan of clear action points needed to establish compliance.
Please note that our Dangerous Goods Storage Consultants are equipped to offer advice on storage, bunding, handling and other chemical safety solutions. However, we recommend using a qualified Dangerous Goods Consultant for risk assessments at your site.
What is the difference between indoor cabinets and outdoor cabinets?
Each of our cabinets has different features depending on the dangerous goods class which it will store. Key features are outlined below. Australian Standards provide different specifications for indoor and outdoor storage facilities, depending on the class of dangerous good.
Required features of an indoor storage cabinet include:
- double walled sheet steel construction.
- self-closing, close fitting doors.
- capacity no greater than 250L (excluding flammable goods and corrosives).
- no natural ventilation, but the provision for mechanical ventilation.
- spill containment sump in the base of the cabinet, at least 150mm deep.
Outdoor dangerous goods storage facilities (detached stores) are more sturdy and designed to withstand the outdoor environments. Required features of a detached store include:
- corrosive resistant coating.
- heavier duty construction.
- larger capacities (eg. 32,000L).
- natural ventilation (to keep dangerous vapours at a safe level).
- correct spillage containment capacity for the dangerous good being stored.
Which chemicals can I store together in the same cabinet?
Dangerous reactions may occur when two or more incompatible chemicals are stored together.
Therefore, the successful segregation of dangerous goods is essential for workplace health and safety. This means that your chemical should be stored in the appropriate safety cabinet, made for the storage of that particular dangerous goods class. Check your safety data sheet to ensure that chemicals of the same class are suitable for storage in the same safety cabinet.
Practice the segregation rules to ensure that incompatible substances aren't stored in cabinets that are installed too close to each other.
Download our free segregation guide for further details on dangerous goods segregation.
Why can't I place a indoor storage cabinet outdoors?
The Australian Standards only allow using indoor storage cabinets in outdoor environments if “adequate protection against weather, corrosion and traffic damage is provided.”
Even though our indoor dangerous goods storage cabinets have been manufactured to a high standard, we do not recommend using them in outdoor environments.
Our outdoor dangerous goods stores are more heavy duty and provide superior protection against weather, corrosion and traffic damage. View these here.